Each booking is confirmed by us via email.
To confirm your booking, we require a deposit, typically 20% of the total amount. This deposit must be received by the specified date.
Invalid Booking: If the deposit is not received on time, the booking will be invalidated and canceled by us.
The remaining balance is due no later than 21 days before the arrival date.
Missing Final Payment: If we do not receive the final payment or a response to our payment reminder, we reserve the right to release the apartment for rental. However, this does not exempt you from our cancellation fees if the apartment cannot be rebooked.
On-site Payment Options: Please note that EC card payments are NOT available on-site. Only cash and PayPal are accepted.
If you plan to host day visitors, please notify us in advance. The number of visitors should remain reasonable.
Additional overnight guests are only allowed by prior arrangement, provided there are enough beds in the apartment (no over-occupancy). We charge €15 per person per night for each additional overnight guest.
Unregistered Overnight Guests: Unregistered overnight guests will be charged €100 per night. This may also result in immediate termination of the rental agreement.
Included in the Price:
Check-in: From 3:00 PM on the day of arrival
Check-out: By 10:00 AM
If a contactless check-in is preferred, we will provide all information prior to arrival.
We kindly ask you to leave the apartment in a tidy and orderly condition. This includes washing dishes, separating and disposing of waste in the designated bins, and leaving the apartment broom-clean.
After your stay, the apartment will be inspected by the landlord. If cleaning exceeds the standard cleaning level, a surcharge of €50 will apply for a deep cleaning.
Bachelor parties or similar events are not permitted!
If canceled more than 60 days before the arrival date, we will promptly refund your deposit.
In case of early departure or late arrival, the full booking amount is due.
We recommend taking out travel cancellation insurance.
Please note: Pets are not allowed on the premises!
Smoking is not permitted in the apartments, on the terrace, or in any of the buildings. This also applies to e-cigarettes.
Familie
Elmar & Iris Victor
Hatzevenn
52156 Monschau
Tel.:
#49(0)2472-940 682
info@victorhof.de